Returns & Refunds Policy

At Four Hounds & Co., we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

• You may return eligible items within [14 days] of receiving your order.

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within [ 5-10 business days].

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item).

Exchanges

• If you need to exchange an item for a different size, style, or replacement, please contact us at [fhandco1@outlook.com].

• Exchanges are subject to product availability.

Faulty or Damaged Items

• If your item arrives damaged or faulty, please email us within [7 days] of delivery with photos of the product and packaging.

• We will arrange a replacement, exchange, or full refund at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• [Opened pet care products, personalised items, sale/clearance items, used or washed items]

How to Return

To start a return, please contact us at:
📧 fhandco1@outlook.com

We’ll provide instructions and the return address. Customers are responsible for return shipping costs unless the item is faulty or incorrect.